Contacts

Whether you’re looking for health, financial, or wellness benefits, you’ll find the contact details of your dedicated benefit experts below. They’re here to coach you through all the details, helping you make the best decisions for your health and well-being.

BenefitContact/Policy #PhoneWebsite or Email
Benefit Enrollment CenterBig 5844.396.5948
5 am – 8 pm PST
M-F
big5employeeportal.com
HR DepartmentBig 5

310.536.0611

Fax: 310.297.7628

benefits@big5corp.com
MedicalKaiser Permanente (CA only)800.464.4000kp.org

Aetna

#469718

877.204.9186aetna.com
Healthcare NavigationHealthJoy877.500.3112

support@healthjoy.com

healthjoy.com

Health Savings AccountHealthEquity866.346.5800healthequity.com
Dental

Aetna

#469718

877.238.6200aetna.com
Vision

Aetna
#469718

877.973.3238aetnavison.com

VSP
#12164038

800.877.7195vsp.com
Employee Assistance Program (EAP)Guidance Resources888.628.4824

lincoln4benefits.com

or

guidanceresources.com

User: LFGsupport

Password: LFGsupport1

401(k) Retirement PlanFidelity800.835.5097401k.com
Life & DisabilityLincoln FInancial800.423.2765lincolnfinancial.com
Voluntary Pet InsuranceWishbone800.887.5708

wishboneinsurance.com/big5sportinggoods

customercare@petbenefits.com